At Natural Greek Sponges, your privacy is important to us. This privacy policy explains how we collect, use, and protect your personal data when you visit our website https://naturalgreeksponges.co.uk and make purchases.

1. Information We Collect

We collect only the information necessary to process your orders and provide our services, including:

• Account information: Name, email address, and password if you create an account.
• Order information: Delivery address, billing address, phone number, and order details.
• Payment information: Payments are processed securely through Stripe. We do not store your full card details.
• Website usage information: Collected via Google Analytics, such as pages visited and browsing behavior.

2. How We Use Your Information

Your information is used for the following purposes:

• To process and fulfill your orders.
• To communicate about your order, including confirmations and updates.
• To improve our website and user experience through anonymized analytics.

We do not use your personal data for marketing purposes.

3. Data Sharing

We do not sell or share your personal information with third parties for marketing purposes.
We may share limited information with third parties only when necessary to:

• Process payments via Stripe.
• Comply with legal obligations.

4. Cookies and Tracking

Our website uses cookies to improve your browsing experience. We use Google Analytics to understand website usage.
You can manage your cookie preferences through our cookie consent plugin.

5. Data Retention

We retain your personal data only for as long as necessary to process orders and comply with legal obligations.
Account data is kept until you request deletion or close your account.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to certain processing or request restriction.
• Withdraw consent where processing is based on consent.

To exercise your rights, please contact us at info@naturalgreeksponges.co.uk.

7. Data Security

We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

8. Changes to This Policy

We may update this privacy policy from time to time. Updates will be posted on this page with the effective date.

9. Contact Us

If you have questions about this privacy policy or our data practices, contact us at:

Email: info@naturalgreeksponges.co.uk