At Natural Greek Sponges, we want your shopping experience to be as smooth as possible. Please read our delivery and returns information carefully.

Delivery

UK Delivery

• Free delivery on all orders.
• Estimated delivery time: 3–5 business days.

Europe Delivery

• Flat rate: £12.95.
• Estimated delivery time: 7–10 business days.

North America Delivery

• Flat rate: £16.95.
• Estimated delivery time: around 14 days.

Please note: Delivery times are estimates and may vary slightly due to postal service delays or customs processes.

Returns

We want you to be happy with your purchase. Our returns policy is as follows:

• Returns are accepted within 7 days of delivery.
• Items must be unused and unopened to qualify for a return.
• Customers are responsible for return shipping costs unless the item is faulty or damaged.

Refunds & Exchanges

• We offer a full refund for eligible returns.
• If you prefer, you can exchange your item for another product.
• Refunds are processed once we receive and inspect the returned item.

Damaged or Faulty Items

• If your order arrives damaged or faulty, please take photos immediately and email them to info@naturalgreeksponges.co.uk.
• We will provide instructions for a replacement or refund.

How to Return an Item

1. Contact us at info@naturalgreeksponges.co.uk to notify us of your return.
2. Pack the item securely in its original packaging.
3. Ship the item back to us (unless instructed otherwise due to damage/fault).
4. Once received, we will process your refund or exchange promptly.